1. What will the Representative for Academic Quality do once I have contacted her?
If you give your contact details and describe your concern (e.g. by e-mail), the Representative for Academic Quality will contact you. You can also arrange a meeting or contact her by telephone. Your information will be looked at promptly and where possible any unanswered points will be clarified. The Representative for Academic Quality may have to take some time and make enquiries of the relevant authorities/people in order to gather all the facts that are required for an intelligent assessment of the situation and development of potential solutions. (For “Confidentiality and Procedure” and “Anonymity” see Points 2 and 3.) After that, she will make an assessment/recommendation/give advice; this may be provisional or conclusive.
Progress depends on several factors such as the idea/goal of the questioner and the nature of the matter. You will also be informed about further steps and procedures and can express your opinions and wishes about this. In addition, as things progress you will where possible be informed about preliminary results; naturally you will also be informed about the final results.
2. Who will know that I have contacted the Representative for Academic Quality?
The Representative for Academic Quality is independent and acts autonomously so you can talk to her openly if there is something that troubles you or you think something could be done better at the university. If you expressly request discretion, then nobody apart from the Representative for Academic Quality will learn about your concerns; you can agree this with her individually.
You can either remain totally anonymous to the Representative for Academic Quality, or you can request anonymised handling of the matter with regard to any relevant authorities whose expertise may be required to evaluate the matter. Therefore you are offered protection even for apparently individual issues, since no report is made of either the number of comments (people) received, their sex or their nationality. In addition, all post and e-mail addresses are handled exclusively by the Representative for Academic Quality.
3. Does the Representative for Academic Quality have to report complaints?
The Representative for Academic Quality is not responsible to anyone and can guarantee students full protection of privacy. Her annual report only includes statistical data and summaries of the concerns received. It is not possible from this to deduce who is involved therefore privacy is guaranteed.
4. What issues/questions can I present to the Representative for Academic Quality?
In the event you are unhappy or have a suggestion or question you can raise absolutely all issues relating to your studies – without exception.
5. Can I speak up on my own? Or only in a group with others?
It really doesn’t matter how many students report an issue to the Representative for Academic Quality. Other students besides yourself may be affected too, whether you know this or even know them at all. It may however be an issue that affects you alone. This is irrelevant to the Representative for Academic Quality’s work. Every enquiry and every story is taken seriously and treated in the same way (as described in Points 1 and 2).
The Representative for Academic Quality can however see if the issue has been raised previously and often, as well as how many students are potentially affected. Therefore individual enquirers are not necessarily isolated cases.
6. Can my (general or individual) suggestions and information genuinely make a difference?
Definitely! Only with your help do we have the possibility of taking steps to improve study conditions to suit your needs. And (by describing your concern, just once) you can actively contribute to raising the quality of your own study conditions and in general.